What happens if an incident is lodged against an order?

Created by Hitesh Mehta, Modified on Wed, 26 Apr 2023 at 03:52 PM by Hitesh Mehta

If the customer is unable to reach a resolution with the seller, they can lodge an incident with our customer service agent and ask the Baby Bunting team to step in. 

Baby Bunting will use all reasonable endeavors' to assist the seller and the customer in resolving the incident.

  • When an incident has been lodged, it will show on your seller dashboard, and you will receive a message with the subject as: Incident Lodged 
  • As a seller you should endeavor to respond to this query as soon as possible with all the supporting evidence 

We also recommend that you request evidence from the customer where applicable and to ensure that you are abiding by the Australian Consumer Law.

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