Product Claims | Compliance Requirement Guide

Created by Rhea Domingo, Modified on Tue, 17 Sep at 12:36 PM by Rhea Domingo

A product claim is any statement made about a product, including various aspects such as its qualities, origins, ingredients, characteristics, benefits, or uses. These claims can be communicated through verbal or written means and may appear anywhere, including product packaging, online descriptions, or promotional materials.


To ensure the accuracy and reliability of a product claim, it must be substantiated with relevant evidence. This evidence could include test reports, certification documents, or other forms of supporting documentation that validate the claim made.


Test Report and Compliance Document Criteria: 

  • Please note that the compliance and safety standard test reports submitted should not be more than three years old.
  • The reports need to be in AU format/standards or in a format that suffices AU standards.


Here are the standards and test methods that can be conducted to substantiate the product claim. Feel free to submit any other documentation you have to support the product claim.


PRODUCT CLAIM
STANDARD or TEST METHOD
BPA Free
  • Bisphenol A Content (should be <0.025mg/kg)
Non-Toxic / Toxic Free
  • AS/NZS ISO 8124-3:2003 - Toxic Elements Analysis
  • AS/NZS ISO 8124-3:2021 - Toxic Elements Analysis
Phthalate Free
  • AS/NZS ISO 8124-3:2003 - Phthalate Content 
  • AS/NZS ISO 8124-3:2021 - Phthalate Content 
  • US CPSC - Phthalate Content 
  • REACH Regulation - Phthalate Content

*Ensure compliance with relevant Australian Standards 

Waterproof
  • Hydrostatic Pressure Test
  • OEKO-Tex Certification
Food-Grade
  • Regulation (EC) No. 1935/2004 Food Safety
  • German LFGB standards
  • US FDA 21 CFR 177.2600
Manufactured/Made in Australia
  • Product Manufacturer and their location
Natural
  • Product's Manufacturing Process
Medical grade and other Medical Claims
  • TGA (Therapeutic Goods Administration) registration
GOTS Certified
  • GOTS Certification
Organic
  • Australian Certified Organic Standards or equivalent international standards
  • Organic Certification: Certification must be done through an accredited organic certifier recognized by the Australian Government, such as Australian Certified Organic (ACO) or National Association for Sustainable Agriculture Australia (NASAA)
100% of the Material Composition
eg. 100% Cotton, 100% Bamboo, 100% polystyrene
  • Material Test / Material Composition Analysis
*Ensure compliance with relevant Australian Standards


Eco-friendly

Sustainable 

Environmentally Friendly

No Harmful Substances


  • OEKO-TEX Certification (for textiles)

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