How to issue refund?

To issue a refund for an order, please use the following steps: 

1. In your seller portal, go to: My Orders > All orders 
2. Search for the relevant order using order number or the customer’s last name 
3. Click into the order 
4. On the right-hand side, click: Refund > choose either Full Refund/Refund Part of the Order
5. Select the Refund Reason > Amounts included in the refund 
6. Click Refund > click Confirm
    

The refund will be issued through the same payment method initially used by the customer.