How to issue refund?

Created by Hitesh Mehta, Modified on Thu, 01 Feb 2024 at 09:43 AM by Jinky Abad

To issue a refund for an order, please use the following steps: 

  1. In your seller portal, go to: My Orders > All orders 
  2. Search for the relevant order using order number or the customer’s last name 
  3. Click into the order 
  4. On the right-hand side, click: Refund > choose either Full Refund/Refund Part of the Order
  5. Select the Refund Reason > Amounts included in the refund 
  6. Click Refund > click Confirm
     

The refund will be issued through the same payment method initially used by the customer.

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