Should I send a tax invoice to the customer?

Created by Hitesh Mehta, Modified on Wed, 26 Apr 2023 at 03:20 PM by Hitesh Mehta

As a marketplace seller and provider of the goods, it is your responsibility to provide the customer with a tax invoice wherever requested by the customer. 

This invoice can be in the same form as the invoice you would issue to a customer who purchases directly from your website. 

To provide an invoice, please use the following steps: 

  1. In your seller portal, go to: My Orders > All orders 
  2. Search for the relevant order using the order ID or customer’s last name 
  3. Click into the order number 
  4. Click Contact us or Messages tab 
  5. Start the message and add the subject as: Tax invoice 
  6. Attach the invoice in a PDF format along with the message 
  7. Click Send 

This message will be then conveyed by our customer service agent to the customer. 

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