How do I define my returns process?

There might be situations where a customer would like to return the item and as a third-party seller, it is your responsibility to ensure that the returns process is well defined.  

The returns policy should comprise of: 

1. Proper instructions on the return’s procedure 
2. Information about change of mind returns 
3. What can/can’t be returned 
4. Who pays for postage 

The returns policy should not include: 

1. Warehouse or factory address 
2. Phone numbers or mobile numbers 
3. Emails or website forms/links 
4. Fax numbers 

Please note that all the communication should be done through your seller portal only. 

To define your returns policy, please refer to the store profile section here